Payment Policy

At VIVILANA, we want your shopping experience to be smooth, secure, and reliable. This page outlines our accepted payment methods, security measures, and policies.

---

Accepted Payment Methods

VIVILANA accepts the following payment methods for all purchases:

• Major credit and debit cards: Visa, MasterCard, American Express, Discover
• PayPal
• Shopify Payments
• Apple Pay & Google Pay (on supported devices)

Payment Security

All payment transactions on VIVILANA are secured using industry-standard SSL encryption to protect your personal and financial information.

We do not store your credit card information on our servers. Payment processing is handled by Shopify Payments or trusted third-party providers.

Payment Processing

All payments are processed immediately upon order confirmation. You will receive an email confirmation of your payment and order details.

Orders will not be shipped until the payment has been successfully processed and cleared.

Payment Issues

If your payment is declined or fails for any reason, please:

• Check that your card details and billing information are correct
• Ensure your bank or card allows online/foreign transactions
• Contact your bank or payment provider if the issue persists
• Reach out to VIVILANA at vivi@vivilana.com for support

Refunds and Chargebacks

Refunds are issued to the original payment method after we receive and process your returned items according to our Return Policy.

Chargebacks without contacting VIVILANA first may result in account review or cancellation of pending orders. We encourage customers to reach out via vivi@vivilana.com before initiating a chargeback.

---