Privacy Policy

This Privacy Policy explains how VIVILANA collects, uses, stores, and protects your personal information when you visit our website, place an order, contact us, or interact with our American streetwear graphic T-shirt store.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

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Information We Collect

When you visit or make a purchase from VIVILANA, we may collect certain information from you, including:

• Your name
• Email address
• Billing address
• Shipping address
• Phone number, if provided
• Order details and purchase history
• Payment confirmation information
• Device information, browser type, IP address, and website usage data
• Messages or inquiries you send to our customer support team

How We Use Your Information

VIVILANA uses your information to provide, improve, and protect our services. This may include:

• Processing and fulfilling your orders
• Sending order confirmations and shipping updates
• Providing customer support
• Responding to questions, returns, refunds, or shipping issues
• Improving our website, products, and customer experience
• Detecting and preventing fraud, unauthorized transactions, or security issues
• Sending marketing emails, only if you have subscribed or given permission
• Complying with legal, tax, accounting, and business obligations

Payment Information

VIVILANA does not store your full credit card or payment card information on our servers. Payments are securely processed through Shopify Payments, PayPal, or other trusted payment providers available at checkout.

Payment providers may collect and process your payment information according to their own privacy and security policies.

Shopify and Third-Party Services

Our store is hosted on Shopify. Shopify provides the e-commerce platform that allows us to sell VIVILANA products to you. Your information may be processed through Shopify systems to support checkout, payment processing, order fulfillment, analytics, and store operations.

We may also use third-party services for payment processing, shipping, analytics, email marketing, advertising, fraud prevention, and print-on-demand fulfillment. These third-party providers may access only the information necessary to perform their services.

These providers are responsible for handling your information according to their own privacy policies and applicable laws.

Print-On-Demand Fulfillment

VIVILANA uses a print-on-demand production model for our graphic T-shirts and apparel. To fulfill your order, we may share necessary order details with our production and fulfillment partners.

This information may include your name, shipping address, order items, product size, product color, and other details required to produce and deliver your order.

Cookies and Tracking Technologies

VIVILANA may use cookies, pixels, analytics tools, and similar technologies to understand website traffic, improve your shopping experience, remember preferences, measure advertising performance, and help protect our website from fraud or misuse.

Cookies may be used for functions such as keeping items in your cart, remembering website settings, analyzing visitor behavior, and showing relevant advertising.

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain website features or checkout functionality.

Email Marketing

If you subscribe to our email list, VIVILANA may send you emails about new graphic T-shirt releases, promotions, streetwear collections, updates, or special offers.

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email or contacting us at vivi@vivilana.com.

Advertising and Analytics

We may use analytics and advertising tools, such as Google, Meta, Pinterest, TikTok, or other platforms, to understand website performance, measure marketing campaigns, and show relevant ads.

These services may collect information about your device, browsing activity, pages viewed, products viewed, and interactions with our website or advertisements.

How We Share Your Information

VIVILANA may share your information only when necessary for business operations, order fulfillment, legal compliance, or service improvement. This may include sharing information with:

• Payment processors
• Shipping carriers
• Print-on-demand fulfillment partners
• Shopify and e-commerce service providers
• Email marketing services, if you subscribe
• Analytics and advertising platforms
• Fraud prevention and security services
• Legal, tax, or regulatory authorities when required

We do not sell your personal information directly for money.

Data Retention

We keep your personal information only as long as necessary to fulfill orders, provide support, comply with legal obligations, resolve disputes, maintain business records, and improve our services.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of certain personal information
• Opt out of certain marketing communications
• Limit or object to certain types of data processing
• Request information about how your data is used or shared

To submit a privacy request, please contact us at vivi@vivilana.com.

California Privacy Notice

If you are a California resident, you may have additional rights under applicable California privacy laws, including the right to know, access, correct, delete, and opt out of certain data sharing practices.

To exercise your rights, contact us at vivi@vivilana.com with the subject line “California Privacy Request.”

International Customers

If you access VIVILANA from outside the United States, please understand that your information may be processed and stored in the United States or other countries where our service providers operate.

Protecting Your Information

We use reasonable technical, administrative, and security measures to help protect your personal information. However, no method of online transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

Children’s Privacy

VIVILANA is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, legal requirements, or data practices. Any updates will be posted on this page with the revised effective date.

Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact VIVILANA:

Email: vivi@vivilana.com

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