Terms of Service

Welcome to VIVILANA. These Terms of Service govern your use of our website, products, services, and online store. By visiting our website or purchasing from VIVILANA, you agree to be bound by these terms.

Please read these Terms of Service carefully before using our website or placing an order.

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Overview

VIVILANA is an American streetwear T-shirt brand creating bold graphic tees inspired by dark streetwear, vintage Americana, skull art, flame graphics, biker culture, photography, anime streetwear, and oversized everyday style. Our products may be produced through a print-on-demand model, which means certain items are made specifically after an order is placed.

Use of Our Website

By using this website, you agree that you will not:

• Use our website for any unlawful or unauthorized purpose
• Attempt to interfere with the security or operation of the website
• Submit false, misleading, or inaccurate information
• Copy, reproduce, or misuse VIVILANA content, images, artwork, logos, or product descriptions
• Use our products, brand, or website in a way that violates applicable laws or third-party rights

Online Store Terms

You must provide accurate and complete information when placing an order. This includes your name, email address, billing information, shipping address, and any other details required to process your purchase.

VIVILANA reserves the right to refuse or cancel any order if we believe the order information is inaccurate, fraudulent, suspicious, incomplete, or violates these Terms of Service.

Product Information

We make reasonable efforts to display product images, colors, descriptions, prices, and sizing information accurately. However, actual product colors may vary slightly due to screen settings, lighting, print methods, production batches, or device displays.

Product measurements are provided as a guide. Because apparel production may involve small manufacturing variations, slight differences in size, placement, or print appearance may occur.

Print-On-Demand Products

Some VIVILANA products are made through a print-on-demand production model. This means products may be created specifically for your order after checkout.

Because print-on-demand products are made to order, we may not accept returns, exchanges, or cancellations for buyer’s remorse, incorrect size selection, wrong color selection, personal preference changes, or accidental purchases once production has started.

Please review product details, size guides, shipping information, and our Return and Refund Policy before placing an order.

View Return Policy

Pricing and Availability

Product prices and availability are subject to change without notice. We reserve the right to modify or discontinue products, collections, discounts, promotions, or services at any time.

We are not responsible for typographical errors, pricing errors, product description errors, or inaccuracies. If an error affects your order, we may contact you, cancel the order, or issue a refund when appropriate.

Payments

Payment must be successfully processed before an order can be fulfilled. VIVILANA may accept major credit cards, debit cards, PayPal, Shopify Payments, and other payment methods available at checkout.

Payment processing is handled through secure third-party payment providers. VIVILANA does not store your full credit card information on our servers.

View Payment Policy

Shipping and Delivery

Shipping times are estimates and may vary depending on production time, carrier delays, destination, holidays, weather, customs processing, or other factors outside our control.

Customers are responsible for providing a complete and accurate shipping address. VIVILANA is not responsible for delays, failed deliveries, or returned packages caused by incorrect or incomplete shipping information provided by the customer.

View Shipping Policy

Returns, Refunds, and Exchanges

Returns, refunds, exchanges, and replacement requests are handled according to our Return and Refund Policy.

Due to the made-to-order nature of print-on-demand products, we generally do not accept returns or exchanges for wrong size selection, wrong color selection, personal preference changes, buyer’s remorse, or accidental orders. Damaged, defective, incorrect, or fulfillment-related issues may be reviewed for replacement or refund according to our policy.

Intellectual Property

All content on the VIVILANA website, including brand names, logos, product images, graphics, artwork, designs, text, product descriptions, website layout, and visual identity, is owned by VIVILANA or used with permission.

You may not copy, reproduce, distribute, modify, sell, upload, or use our content for commercial purposes without written permission from VIVILANA.

User Content and Reviews

If you submit reviews, photos, comments, feedback, or other content to VIVILANA, you grant us permission to use, display, reproduce, and share that content for marketing, website, social media, advertising, or customer experience purposes, unless prohibited by law.

You agree not to submit content that is unlawful, abusive, misleading, infringing, offensive, or harmful.

Third-Party Links and Services

Our website may include links to third-party websites, payment processors, shipping services, analytics tools, advertising platforms, or other services. These third-party services are not controlled by VIVILANA.

We are not responsible for the content, policies, security, or practices of third-party websites or services. Please review their terms and policies before using them.

Limitation of Liability

VIVILANA is not liable for indirect, incidental, special, consequential, or punitive damages arising from your use of our website, products, services, or inability to access the website.

To the maximum extent permitted by law, our liability for any claim related to your order or use of our services is limited to the amount you paid for the product or service involved in the claim.

Disclaimer

Our website, products, and services are provided on an “as is” and “as available” basis. We do not guarantee that the website will always be available, error-free, uninterrupted, secure, or free from harmful components.

Changes to These Terms

VIVILANA may update these Terms of Service from time to time. Any changes will be posted on this page. Continued use of our website or services after updates means you accept the revised terms.

Contact Information

If you have questions about these Terms of Service, your order, or VIVILANA policies, please contact us:

Email: vivi@vivilana.com

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